目录
''''Tanks 致谢
Introduction 序言
1 Face to face 会面
Basic skills and techniques for talking to people in business situations
2 letters,faxes and memos 信件，传真和备忘录
Basic skills and techniques for business correspondence
3 On the phone 通电话
Basic skills and techniques for using the telephone in business
4 Summaries,notes,reports 总结，笔记，报告
Basic skills and techniques for writing reports,making notes,summarizing and taking notes of conversations in business
5 Working together 一起工作
Talking about where you work,employment policy,a companys activities,organization and history
6 International trade 国际贸易
Ordering and supplying goods or services;answering and making enquiries,making offers,placing and acknowledging orders
7 Money matters 货币贸易
Methods of payment,cash flow,invoicing,dealing with non-payment problems
8 Dealing with problems 处理问题
Complaining and apologizing,delivery and after-sales problems
9 Visitors and travellers 访问者和旅行者
Looking after foreign visitors and travelling on business; hotels,restaurants,small talk,telling stories
10 Marketing 市场营销
Marketing a product,market research,promotion and advertising
Files 文档
BEC考点分布表''''
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